Terms and Conditions
Last updated: March 2026
These Terms and Conditions govern the use of the RideTales website and application.
By accessing or using RideTales, you agree to these Terms and Conditions.
1. Description of the Service
RideTales is an online service that allows users to create personalized printed books based on their cycling activities.
The service connects to a user's Strava account in order to import activity data and generate book content including ride statistics, maps, and photos.
Users can review and edit the generated content before ordering a printed book.
2. User Accounts
To use RideTales, users must authenticate through their Strava account.
Users are responsible for maintaining the confidentiality of their account and for all activities that occur under their account.
RideTales reserves the right to suspend or terminate accounts that violate these Terms or misuse the service.
3. User Content
Users may add personal content to their books, including titles, notes, captions, and images.
Users retain ownership of the content they provide.
By using the service, users grant RideTales permission to process and display this content solely for the purpose of generating and producing their personalized book.
Users are responsible for ensuring that the content they provide does not violate any laws or third-party rights.
RideTales reserves the right to remove content that is unlawful, offensive, or inappropriate.
4. Book Creation and Orders
RideTales allows users to generate book layouts based on their activity data.
Users can review and customize the generated content before placing an order.
Printed books are produced and shipped by third-party printing and fulfillment partners.
RideTales does not guarantee specific delivery dates but aims to process and ship orders as quickly as possible.
5. Payments
Payments for books are processed through third-party payment providers.
RideTales does not store full payment card details.
Prices, taxes, and shipping costs will be displayed during the checkout process.
6. Refunds and Replacements
RideTales books are personalized products created specifically for each customer.
Because of this customization, returns are limited.
Damaged or Defective Products
If your book arrives damaged or contains a production defect, please contact us within 14 days of delivery.
We will normally offer one of the following solutions:
reprint and replacement of the book, or
refund of the purchase price.
Our preferred solution is to replace the defective product whenever possible.
Lost Shipments
If your order has not been delivered within 30 days after shipment, please contact us and we will investigate the shipment and offer an appropriate solution.
Requests related to damaged products or delivery issues should be sent to:
7. Acceptable Use
Users agree not to:
misuse the RideTales service
attempt to interfere with the platform or its security
upload unlawful, abusive, or infringing content
violate applicable laws while using the service
RideTales reserves the right to suspend or terminate accounts involved in misuse of the service.
8. Limitation of Liability
RideTales is provided on an "as is" and "as available" basis.
While we strive to provide a reliable service, we do not guarantee that the platform will always be uninterrupted or error-free.
RideTales is not liable for indirect, incidental, or consequential damages resulting from the use of the service.
9. Changes to the Service
RideTales may modify, update, or improve the service at any time.
We may also update these Terms and Conditions periodically. The latest version will always be available on this page.
10. Governing Law
These Terms and Conditions are governed by the laws of Slovenia and European Union (EU), without regard to conflict of law principles.
11. Contact
If you have any questions regarding these Terms and Conditions, you can contact us at:
RideTales
Email: info@ridetales.cc